Privacy Policy.

Welcome to Smart Life B.V. (“Blaupunkt Robotics”) https://shop.blaupunktrobotics.eu/ (the “Site”). We understand that privacy online is important to users of our Site, Services and to the online applications (Apps), especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”), Services, and to the online applications (Apps) (“Users”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services and Apps offered by Smart Life B.V. (collectively, “Services”) (“Authorized Customers”).

Personally Identifiable Information.

Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected.

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

What information we Collect from Registered Devices. 

Several of our Blaupunkt robots are equipped with smart tech that allows the robots to transmit data wirelessly. Example: the Robot can collect and transmit information about the robot’s function and usage statistics, i.e. battery life, cleaning history, scheduling, the device ID, and navigation/location mapping.  When registering your Blaupunkt robot with the online App, (or the Alexa Skill to make it possible to control the robot by voice), the App will collect and maintain information about the robot and/or App usage and other information about how you use your Robot and the product App.  We also collect information provided during set-up.

We use this data information to analyse statistics and usage, diagnose and fix technology problems, enhance device performance, and improve user experience. We may use this information to provide you personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low.  Our robots do not transmit this information unless you register your device online and connect to WiFi or connect to the internet via another method.  It is possible to use our smart tech robots without WiFi or data transmission, simply by disconnecting your WiFi or Bluetooth from the device or by never connecting it at all.

Security and storage of information. 

We secure your data by irreversible encryption user’s account and password info. For each action that allows you to access the robot, you must input an authorization code for double confirmation. Only authorized users will able to access to robot and control it.

Smart Life B.V. (“Blaupunkt Robotics”) cares about the security of your information and uses physical, administrative, and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers.  However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.  In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Smart Life B.V. (“Blaupunkt Robotics”) may process your personal information on servers not in your home country.  You consent to the transfer of your personal information to the Netherlands or any other geographic location. If you are accessing the website or Service from outside the Netherlands, please be advised that the Dutch law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.

Sharing Personal data with third party organizations.

We may share your personal information in the instances described below.

  • Other companies owned by or under common ownership as Smart Life B.V. (“Blaupunkt Robotics”), which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns.  These companies will use your personal information in the same way as we can under this Policy;
  • Third party vendors, affiliates, and other service providers that perform services on our behalf, solely in order to carry out their work for us, which may include identifying and serving targeted advertisements, providing e-commerce services, content or service fulfilment, billing, web site operation, payment processing and authorization, customer service, or providing analytics services. For additional information on the way in which these organizations treat your personal information, you may contact us as set out below;
  • With your consent, to third parties who we think may offer you products or services you may enjoy;
  • Third parties at your request.  For example, you may have the option to Like or Follow us on social media and that action may be posted to your timeline, visible to your friends or followers or otherwise shared publicly.
  • Other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and
  • Third parties as required to (a) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (b) enforce our Terms of Use Agreement, including the investigation of potential violations thereof, (c) investigate and defend ourselves against any third party claims or allegations, (d) protect against harm to the rights, property or safety of Smart Life B.V. (“Blaupunkt Robotics”), its users or the public as required or permitted by law and (e) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
  • We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.

 

Are Cookies Used on the Site.

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers.

How does Smart Life B.V. use login information.

Smart Life B.V. uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track a user’s movement and use, and gather broad demographic information. What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site? Smart Life B.V. has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@blaupunktrobotics.eu

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links:

https://shop.blaupunktrobotics.eu/ contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.